Customer Service Administrator - Part Time

Working for Assured Futures couldn’t be better. With our recent office move to Gloucester Business Park our new site offers a fresh modern space with fantastic facilities on the doorstep, easily accessed by public transport and with plenty of on-site car parking available too. We offer flexibility in hours and location with the option to work from home 3 days per week. When you are working from the office, you can take advantage of our wellbeing events and options which are regularly ran from the office and have included flu vaccination clinics, outdoor Pilates, back and posture assessments along with free healthy snacks. Like to socialise?? We run regular funded social activities along with our annual Summer and Christmas events.

Here at Assured Futures, we take pride in offering an unrivalled service to our clients and partners. We continue to grow and having recently taken on a new contract creating several opportunities available across the business including our highly regarded and client focused customer service team.

 

Benefits of a Customer Service Administrator

· Basic Salary of up to £22,500 per annum 

· Paid qualifications and an automatic £1,000 gross annual salary increase when you have completed your Cert CII Qualification

· Clear career progression structure

· Pension scheme

· Death in Service Life Insurance

· Subsidised Private Medical Insurance

· Option to work 3 days from home a week plus your 1 in 4 saturday shift

· 23 days holiday, rising to 25 with service (plus public holidays)

· Increased maternity/paternity pay with service

· Regular paid social events are enjoyed here, as well as discounted gym membership, retail discounts scheme and child care vouchers.

· Perk Box – High Street Savings, Discounted Memberships and Freebies.

· Health Assured – Employee Assistance Programme

· Annual Wellbeing Schedule – On-site Health Checks, Reflexology and Dietician

 

Requirements of a Customer Service Administrator

Proactive approach with the ability to manage and prioritize own work loads productively.

Professional attitude

Confident user of computer systems and following processes and procedures

An eye for detail

 

Responsibilities of a Customer Service Administrator

Primarily you will be responsible for accurately submit the information gathered and update systems.

Preparing and sending out via portal, email, or post client documentation.

Working with colleagues and Insurers to make sure our client’s policies can be submitted correctly and put on risk.

Champion and drive a strong culture of compliance and regulatory principles.

 

Part time opportunity - 15.25 hrs per week (average)

Monday, Tuesday and Friday 5.75 hrs per day

1 in 4 Saturdays 10.00 - 14.00